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Active Adult & Senior Living Multi-Family Real Estate Student Housing

Two up-and-coming buzzwords in the worlds of residential real estate and property development marketing, co-living and co-housing draw upon the best of historical traditions and new trends to create shared living environments and communal spaces.

There is certainly nothing new about shared living spaces. Offering co-living home options in major cities that span the United States, the residential property firm Common points out the fact that people have chosen to live in shared spaces since before the dawn of recorded history. From the hunter-gatherers of the Stone Age through the public homes of the Middle Ages to the boarding houses of the Industrial Revolution and the World War II era, shared living has been a prominent part of the human experience.

While there is certainly nothing new about shared living, it has recently emerged anew as a highly popular concept among millennials and other people who are looking for something different in the residential property sector, both urban and rural.

What is co-living?

The shared living organization Open Door has locations in both Portland, Oregon and the San Francisco Bay Area of California. It offers a definition of co-living that is both nuanced and succinct. In its attempt to clear up any confusion, Open Door calls co-living “a modern form of housing where residents share living space and a set of interests, values, and/or intentions.”

In short, co-living gathers individuals and/or families in residential environments that offer private sleeping quarters but shared bathrooms, kitchens, living rooms, and other common areas.  

As previously mentioned, co-living is particularly popular with millennials who have come to age in an era of social networking and the sharing economy. Many young adults view co-living as the natural progression of these ideas and appreciate its emphasis on values such as openness and collaboration.

It is important to note that modern co-living environments differ from the “hippy” communes of the 1960s, which tended to be activist-oriented and isolationist in nature. The co-living of today stresses the value of interconnectedness within the community and without.

What is co-housing?

The California co-living housing development Kindred Life resorts to Wikipedia to draw a clear distinction between co-living and co-housing. While both promote communal residential life, co-housing allows for substantially more privacy, keeping certain, more personal spaces (such as kitchens and bathrooms) separate. In addition to sharing significant indoor living spaces, co-housing places a strong focus on integrating shared features such as specialized work spaces, gymnasiums/health clubs, and game areas.

Co-housing, as we know it, first came to the United States in the late 1960s from Denmark. It generally tends to exist in suburban or rural settings rather than urban centers. The prototypical co-housing setup consists of a cluster of small private homes that share one or more common buildings. These common buildings often consist of common recreational areas, guest rooms, dining rooms, and/or kitchens. In many co-living situations, the community is planned and managed by its residents and governed by consensus-based decision-making.

To learn more

Despite its inherent value and growing appeal, shared living remains a decidedly niche market. If your residential property company is interested in pursuing this trendy new living style, you absolutely must have a clear and forward-looking plan to promote and market it. For more information about co-housing and co-living marketing, contact a knowledgeable Bigeye representative today.

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Active Adult & Senior Living Marketing/Business Multi-Family Student Housing

A proven technique for expanding audience for multifamily property developers, look-alike modeling should be a key component of any advertising campaign.

Look-alike modeling defined

Look-alike modeling certainly isn’t a new technique on the modern marketing landscape, but far too many multifamily developers and apartment complex owners fail to grasp just how valuable it can be when it comes to broadening their marketing audience base and spurring overall renter conversions.

Briefly defined, look-alike modeling regards your current consumer base as a “seed audience” that can be used to cultivate a far larger audience base while mainlining highly relevant and precise target marketing practices. In other words, a skilled marketing professional will begin to create a look-alike model by analyzing your existing target audience and identifying individual consumers of exceptionally high value. The specific characteristics and behaviors of these consumers can then be used as a template in efforts to reach out to similar individuals that lie beyond the limited purview of your existing marketing efforts.

The prevalence and effectiveness of look-alike modeling

As reported in the leading sales and marketing medial outlet Business 2 Community, a 2014 study by eXelate determined that a 73 percent of American advertising agencies and 64 percent of advertisers regularly employ look-alike modeling to “enhance their targeting marketing focus.” Furthermore, among the advertising agencies that actively engage in the technique, roughly half say that it improved the overall performance of their marketing campaigns by 100 to 200 percent.

Although no other qualified marketing industry resource has released a comprehensive survey of look-alike modeling since this most recent eXelate report, it is safe to assume that the practice has only expanded and become more effective thanks to the continuing evolution of marketing standards and improvements in digital technology.

The complex nature of the look-alike modeling process

As we have previously discussed, the look-alike modeling process begins when a qualified professional isolates the most valuable members of an existing marketing audience and analyzes their defining attributes. This requires a great deal of expertise because, among other potential problems, marketers who focus on the wrong consumer attributes are bound to skew final look-alike modeling results and set the process off in a decidedly less fruitful direction.

GlobalWide Media Analytics Manager Zackary Cantor offered a perfect example of this issue in a recent article for the leading global performance marketing publication PerformanceIN. Detailing look-alike modeling work that he undertook for an apartment rental site that sought to boost overall numbers of online rental applications, he demonstrated the need to value certain consumer attributes far more than others.

While many look-alike modeling processes simply look for overlaps in general characteristics and behaviors among different consumer profiles, Cantor quickly realized that this particular model had to pay closer attention to profile attributes for home ownership. Even prospective new audience members who share many attributes in common with the ideal target consumer were “very unlikely” to submit a rental application if they showed a propensity toward home ownership.

Look-alike modeling guidelines

The intricate nature of look-alike modeling makes it truly effective only in the hands of highly experienced of digital marketing professionals. But how can you tell if your multifamily developer marketing agency has what it takes to produce the look-alike modeling results that you seek? Here are just a couple of guidelines for securing the very best look-alike modeling services available:

  • Pay close attention to any negative predictors – A strong propensity toward home ownership is only one of may potential negative predictors that can easily trump a whole host of commonalities between the most valuable members of your existing marketing audience and the expanded audience base that you want. It is absolute vital to place all data in proper context when determining consumer similarities and differences in order to identify strong negative predicators and give them the appropriate weight in your final look-alike model.
  • Insist on full look-alike model transparency – We have already examined the ways in which the underlying elements of a less than optimal look-alike modeling framework can lead to less than desirable results. If your marketing agency can’t give you a basic understanding of the predictive modeling method that they are employing on your behalf, you may want to look elsewhere for your look-alike modeling needs.

How Bigeye can help

If you’re looking for a multifamily developer marketing agency with extensive expertise in look-alike modeling and other techniques that can expand your potential customer base and drive prospective renters to your door, contact a skilled and knowledgeable Bigeye representative today.

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Branding Marketing/Business Multi-Family

How can you tell when your existing apartment brand is no longer working, and if you should pursue rebrand apartment marketing? These tips can help you decide.

The importance of a strong apartment brand

Every good apartment marketer is well aware of the value attached to touting the key features and amenities of their units and complexes. Establishing a key fundamental apartment brand, however, may be even more important.

In short, a brand that is both psychologically/emotionally compelling and relevant to the rental properties under your purview can do wonders when it comes to driving traffic online and leading customers to your door. The Independent business news resource Small Biz Genius reinforces this fact by citing studies from multiple research authorities.

Circle Research, for example, has shown that 24 percent of business-to-business marketers regard branding as crucial for growth. Furthermore, Fundra has determined that 56 percent of consumers remain loyal to brands that “get them,” and 89 percent of customers remain loyal to brands that “share their values.”

Knowing when rebrand apartment marketing becomes beneficial

Regardless of how much care you initially put into your apartment brand, if you have had that brand for any significant period of time, you have certainly built up a good amount of brand equity. Even if your brand is struggling to connect positively with a large audience, it has value, both online (in terms of domain authority with search engines such as Google) and in the hearts and minds of at least certain segments of the general public.

By launching a completed rebrand, you must unfortunately forfeit all of the brand equity that you have previously accrued. In other words, you have to be ready to start entirely from scratch when it comes to building consumer name recognition and brand loyalty. So ultimately choosing to pursue rebrand your apartment complex is certainly nothing to be taken lightly.

So how can you tell when your apartment complex needs to cut its losses and start over with a whole new image? Industry experts have identified the four following circumstances as key progenitors of an valuable and/or essential apartment marketing rebrand:

  • Property Under New Ownership – If you’re a multi-property owner who has recently acquired a new property, you will want to conduct a thorough professional assessment of its existing brand to ensure that it is effectively connecting with your key demographic and/or the general public at large. Even if the existing brand of your new apartment complex happens to past muster, you will still want to consider an apartment marketing rebrand in order to bring that complex’s branding more in line with that of your other complexes.
  • New Capital Improvements – As we have previously discussed, your brand should reflect the unique value that your apartment complex provides and presents. For this reason, planned complex remodeling and other new capital improvements offer an excellent opportunity for a beneficial apartment marketing rebrand. Just make sure that your property upgrades are thoroughly reflected in your new overall brand image.
  • Overcoming a Poor Reputation – If you are forced to rebrand due to bad online reviews or a foundering reputation in the public sphere, you must ensure that your new brand makes a clear and distinct break from your old brand. This type of rebrand will be particularly tricky to plan and execute because you must concurrently build a new brand while “doing damage control” and dealing with fallout from your previous brand.
  • Expanding Your Audience Base – A desire or need to grow or shift your current target demographic may coincide with one or more of the situations outlined above. No matter what factors happen to precipitate your audience expansion plans, comprehensive demographic research and analysis must be undertaken to identify the specific characteristics and desires of your new target demographic.

For more information

If you’re unsure if an apartment rebrand is right for you or are ready to take the first step toward a new and better brand for your complex, contact a specialized rebrand apartment marketing agency today. The professionals at Bigeye have the tools and experience that you need to get a fresh start in a highly competitive industry.

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Marketing/Business Multi-Family Video Production

When it comes to effective digital apartment marketing, video has proven invaluable in a broad spectrum of circumstances and applications.

According to recent statistics, more than 75% of Americans now shop online. This means that, whether they are buying groceries or searching for a new apartment, consumers are responding to the ample information and dynamic features that only online marketing can provide.

The informative digital marketing authority Quicksprout reports that videos engender a 74% increase in overall understanding of a product/service when compared to still photos and, perhaps more importantly, boost the likelihood of an ultimate purchase by a whopping 64%. In fact, 80% of Internet users have strong memories of the video advertisements that they watch online, and 46% take some sort of direct action as a direct result of their video viewing.

The practical applications of video in the field of apartment marketing are virtually endless when it comes to boosting conversion rates among prospective renters. Of course, the road to these increased conversions depends on the unique qualities, deficiencies, needs, and goals of the apartment business at hand. Therefore, the first step toward using video to power your apartment marketing efforts is deciding upon the specific categories of video that you would like to immediately pursue. Here are just a few that you’ll definitely want to consider:

1. Listing / Tour Videos

The most prevalent form of apartment marketing video, the listing/tour video has proven very effective. Quicksprout cites statistics showing that listings with an attached video generate 403% more inquiries than those without. Although a virtual tour of the apartment itself is an absolute must, these videos are even more successful if they also show key aspects of the surrounding neighborhood, community, and/or city.

2. Interview / Testimonial Videos

In an interactive modern marketplace that is profoundly influenced by social media, social proof reigns supreme. Therefore, you simply cannot underestimate the value of a well-placed interview or testimonial video. Whether they are new to your community or have lived in it for years, satisfied tenants are an invaluable resource. By offering a few positive comments in their own words, your loyal tenants can become video marketing superstars.

3. Apartment Advice Videos

One of the most popular types of online video is the ”how-to.” As a result, some of the most effective apartment marketing videos offer advice on apartment hunting and/or moving process. Incorporating this category of video into your overall marketing campaign can drive conversations from an incredibly wide audience base.

4. Housing Market Update Videos

Like an apartment advice video, a video that provides information on the current housing market in your area can easily lead to a conversion. This is especially true if the information provided casts your apartment rentals in a particularly light.

5. Brand Promotional Videos

When it comes to centering your apartment marketing campaign, nothing works better than a good brand promotional video. Typically a bit longer than the average real estate video, your brand video can root your entire website and/or social media page in a central message that demonstrates your company’s unique approach and style.

Tips for Making Effective Apartment Marketing Videos

After determining the type of video you would like to make and the audience that you would like to reach, it’s time to start planning. Critical questions to ask during this phase include “who and what will your videos feature” and “how will this video attract/keep the attention and ultimately lead to conversions.” Whether you choose to produce videos yourself or hire experienced audio/visual professionals, you would be wise to keep a few industry best practices in mind. These best practices include…

1. Aim for Instant Impact

The typical viewer will judge your video within the first few seconds, so you must make an immediate positive impression. This means creating videos with high production values that scream “I am worthwhile” from the onset. Remember: customers have nearly endless options when it comes to watching videos online.

2. Keep It Brief

Research has shown that viewers overwhelmingly prefer shorter videos to those that are longer. Don’t test the attention span or challenge the time commitment of your audience. Generally speaking, a two-minute video is ideal for most forms of real estate marketing.

3. Avoid Auto-Play Videos

Most people simply don’t appreciate a video that begins blaring at them the second that they visit a particular webpage. Allow viewers to choose exactly which videos they might like to view on your website or social media page and click on these videos at their leisure.

4. Motivate Viewers to Take Action

To increase your chances of making a conversion, you should include essential information such as agency logo and contact details during both the introduction and conclusion of each video. (Remember that the modern consumer may only watch your video for a few seconds!) To drive conversations among viewers who make it all the way to the end of your video, consider integrating a clickable lead capture link or “shop now” button directly into the video frame itself. You should also take the time to include a compelling call-to-action that directs viewers to visit a particular online destination and/or enter lead information.

To learn more about the benefits of video

A full-service real estate digital marketing agency and an incubator for forward-thinking industry techniques, Bigeye has developed countless creative uses for promotional video. Contact us today and let us show you all the ways that you can boost conversion rates with video.

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Active Adult & Senior Living Marketing/Business Media Planning and Buying Multi-Family Real Estate Student Housing

Apartment complex owners who want to cut their marketing budget while strategically targeting their advertising are turning to programmatic media buying.

Programmatic Media Buying Explained

Do you remember how difficult comparative shopping and informational research used to be before the Internet? If so, you certainly know the incredible value of software algorithms and data analysis.

In short, when you search for something online, you are letting state-of-the-art technology do most of the work for you, thereby making your search far easier, faster, and more efficient. Online searches can also help you focus your efforts in the most fruitful areas and save you a tremendous amount of money.

Programmatic media buying works much the same way in the world of Internet advertising. While traditional manual methods of purchasing online ads is both time-consuming and labor intensive, programmatic media buying employs automated processes to executive targeted purchases across a wide spectrum of digital channels that include desktop/laptop, tablet, mobile, connected TV, and outdoor digital media formats.

Programmatic media buying involves the use of a particular type of software called a demand-side platform (DSP), which allows agencies and advertisers to buy media inventory across a multiple channels. Because the automated DSP purchasing process is so fast, it can sort through incredibly large amounts of digital advertising options to target the exact right consumer at precisely the right time.

Through a DSP, marketers can also buy media inventory at an exceptionally good price. This is because programmatic media buying works through automated platforms that employ cost effective processes such as real-time bidding (RTB). Also called “open auction,” RTB sells media inventory to the highest bidder, allowing marketers to target the most viable consumers at rates that are often far below average market value.

The Popularity of Programmatic Media Buying

Considering the tremendous amount of work and lack of efficiency that go hand in hand with the traditional media buying process, more and more agencies and advertisers are benefiting from the speed, ease, and cost-effective benefits of programmatic media buying. In fact, trusted industry news outlets that range from Ad Age to  eMarketer have identified programmatic media buying as an essential component in the future of marketing.

In fact, eMarketing projects a considerable increase in programmatic media buying over the next year alone. According to this research, roughly 58 percent of live video and video-on-demand ad spending occurred as a result of programmatic media buying processes in 2019. By 2020, however, this figure will jump to approximately 80 percent.

Programmatic Media Buying for Apartment Marketing

As the number of advertisers using programmatic media buying continues to rise, companies across a wide range of business sectors and markets must leverage the benefits of this technology if they wish to remain competitive.

The unique characteristics of apartment marketing make programmatic media buying particularly valuable within this industry. In particular, apartment marketers stand to benefit from the highly targeted nature of programmatic media buying.

Since only a small percentage of the general public will be interested in renting any specific apartment unit at any specific time, multifamily residential marketers absolutely love programmatic media buying’s ability to reach out to an exact audience base that is severely restricted according to geography (where a prospective renter lives) and demographics (age, gender, income, etc.).  Programmatic media buying can even target digital media users according to their unique personal interests and daily behaviors.

Using a Qualified Marketing Agency for Your Programmatic Media Buying

A July 16 article by the independent news outlet Target Marketing has determined that nearly 47 percent of advertisers are now performing programmatic media buying in-house. However, article author Lina Lugova recommends that advertisers coordinate their programmatic media buying through a qualified and specialized marketing agency for a number of important reasons.

In particular, forward-thinking marketing agencies that were able to predict the tremendous value of programmatic media buying have employed the best and brightest of industry professionals with a depth programmatic skill, knowledge, and experience. These agencies are also well connected with multiple leading online traffic platforms and resources, enabling them to negotiate the absolute best prices for media inventory.

Contact Bigeye Today

Want to learn more about programmatic media buying and the apartment marketing solutions that it provides? An agency that has earned a widespread reputation for innovative thinking, Bigeye specializes in leveraging state-of-the-art technology to boost your bottom line. A skilled and knowledgeable Bigeye representative is standing by to explain how programmatic media buying can set you apart from your closest competitors.

Categories
Active Adult & Senior Living Marketing/Business Multi-Family Real Estate Student Housing

In light of the supreme importance of your apartment complex brand, you’ll want to enlist the help of top professionals to help develop and maintain it. But how can you find the best apartment marketing company for you?

Why Branding is Essential for Your Apartment Complex

If you are in the process of launching your first multifamily residential business or considering a rebrand for either a longstanding property or recently acquired apartment property, you are likely asking, “What is the best apartment marketing company to brand my development?”

Furthermore, if you aren’t questioning your current branding efforts, you probably should be. Most residential development marketers realize how important it is to promote the outstanding features and conveniences of their apartment complexes and specific apartment units. However, even seasoned professionals in the multifamily residential field often underestimate the incredible value of brand optimization.

An overwhelming amount of statistical research confirms the superlative importance of company branding across a wide range of industries and markets. In fact, according to the Content Marketing Institute 77 percent of marketing leaders identify branding as critical to growth. On the consumer side, Small Biz Genius reports that 89 percent of shoppers remain loyal to brands that share their values. Furthermore, 64 percent of people surveyed by the Harvard Business Review cite shared values as their main reason for establishing a consumer relationship with one or more specific brands.

In the highly competitive multifamily residential real estate market, branding is particularly important for businesses that want to differentiate themselves from their closest competitors. After determining the outstanding features and amenities that make your property unique and the exact audience demographic that you wish to target, a good apartment marketing agency can develop and/or build upon a brand image that rises to the occasion to meets your particular wants and needs.

Tips for Choosing the Ideal Apartment Branding Agency

But how can you find a marketing company that has what it takes to spearhead branding operations for your multifamily residential business? The masterminds at Ad Age Magazine have come up with a couple of general guidelines to start you off in the right direction:

  • Establish clear goals and expectations – Before you can find an agency to deliver a specific result, you must first clearly define exactly what that result should be. After you have established your specific objectives, you can source and examine the options that are most likely to meet them. You might search out that edgy marketing startup to make your provocative marketplace splash or gravitate toward that industry stalwart to foster an image that is both stable and trustworthy.
  • Narrow your search – Anyone attempting to sort through thousands of potential advertising agencies will quickly become overwhelmed and lose all sense of perspective. In fact, even choosing between a dozen or so agency options can become quickly problematic. To combat this problem, Ad Age says that even “your initial ‘long” list should be relatively short and focused.” Real estate professionals can turn to their affiliated industry associations or a qualified search consultant to source only the most effective potential candidates.

Forbes Magazine reached out to a variety of marketing leaders to get further tips for choosing the right marketing agency for specific branding purposes. Some of the results were quite inspired.

The HOTH’s Marc Hardgrove, for example, recommends a close examination of each candidate’s in-house branding and advertising efforts. After all, any agency that cannot brand itself is likely to have difficulty branding your apartment complex.

In its 2018 article, Forbes also quoted Danielle Wiley of the Sway Group, who cited a compatible business philosophy as the top reason to choose a specific marketing agency. If your multifamily residential company, like most successful enterprises, fosters business approaches that are collaborative, practical, and forward-thinking, you would be wise to embrace an advertising agency that has similar values.

Reach Out to Bigeye Today

If you’re looking for an exceptional branding company for developments in the multifamily residential sector, Bigeye offers a range of personalized services to help you build a unique brand from scratch, execute an efficient rebranding, or refine your existing brand to connect with a whole new audience. Contact us today – a skilled and knowledgeable marketing professional is standing by to answer any questions that you might have.

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Active Adult & Senior Living Marketing/Business Multi-Family Real Estate Student Housing

In the highly competitive residential real estate sector set your high rise apartment marketing apart by stressing the unique value, benefits, and features of your available units.

High Rise vs. Low Rise Apartments

Before discussing elements of effective marketing strategy for high rise apartments, it is essential to determine what, exactly, a high rise apartment is. As explained by

RENTCafé senior creative writer Nadia Balint, the definition of a high rise varies significantly from country to country and from business sector to business sector.

In the United States, the National Fire Protection Association officially classifies any building over 6 stories as a high rise. For real estate marketing purposes, however, a high rise building should generally include a few more floors. The leading commercial real estate market research and data provider Yardi Matrix, for example, limits apartment community high rises to those that have at least 10 residential floors.

Marketing Tips Specific to the High Rise Apartment Sector

Low rise apartments and high rise apartments each have their own pros and cons. While many of these pro and cons are obvious to any prospective renter, others may not be so immediately evident,

As a marketer of high rise apartments, you are doing yourself a great disservice if you aren’t stressing the specific advantages that your units have to offer.

In many cases, you can even succeed in changing a negative into a positive through the power of an effective marketing campaign. For example, to combat the perceived hassle of living so far above ground level, you can stress the convenience, speed, reliably, and/or overall number of elevators on the premises.

Here are a few other features and elements that you may want to emphasize when marketing high rise apartments:

Great Location

  • Because land development professionals aren’t exactly clambering to construct skyscrapers buildings in rural or small town locations, high rise apartment buildings typically appeal to prospective renters who value a bustling, metropolitan lifestyle.
  • It’s the oldest cliché in the real estate business, but, like many clichés, it holds true: location is everything. If a prospective renter values working, shopping, and enjoying the nightlife of the big city, the prospect of living in the heart of these various activities will be welcomed as not only extremely convenient but pleasantly exhilarating.

Stunning Views

  • Of course, no one is going to fail to stress an amazing panoramic cityscape in their apartment marketing materials. A great view might be the single greatest feature of a high rise apartment unit.
  • However, every unit in your high rise complex needn’t offer a full perspective of the New York City skyline in order to draw in prospective renters. Consider the value of promoting an apartment free of overwhelming visual obstructions and full of beautiful natural light.

Solid Security

  • A preponderance of high rise apartment complexes employ doormen and/or a security staff to ensure that tenants and their belongings are protected and safe. Many high rise apartment complexes also offer a concierge and/or other service professionals to make daily life a little bit safer and easier.
  • In addition to increasing security and convenience, on-site apartment building workers can brighten your day with a friendly “hello” and generally contribute to a warm community environment.

Flexible Leasing Options / Vacancies 

  • Renters in search of a month-to-month lease or other flexible rental agreements are significantly more likely to find one in a high rise. Plus, due to the sheer number of units that a large high rise building contains, apartment hunters are more likely to find a desirable vacancy in the high rise sector.
  • Overall apartment options are also quite wide in the high rise sector. Prospective renters who require a furnished apartment, for example, can commonly find one in a high rise apartment complex.

Easy Utilities / Maintenance

  • If you’ve ever had to wait for a cable provider to start or disconnect service, you know just how time consuming and frustrating this can be. Because the vast majority of residential high rise complexes are already wired for services such as cable, phone, and Internet, renters typically don’t have to wait for the entertainment and connectivity that they rely upon.
  • High rise apartment buildings also widely support on-site property management offices that provide prompt access to maintenance services. This means that high rise tenants typically won’t have to live with malfunctioning or damaged apartment infrastructure for long.

To Learn More

Bigeye is an innovative high rise apartment marketing firm that leverages every possible advantage in the campaigns under our management. To get in-depth marketing advice for your high rise apartment business, contact a skilled and knowledgeable Bigeye representative today.

Categories
Active Adult & Senior Living Branding Multi-Family Real Estate Student Housing

An apartment complex rebrand is certainly nothing to be taken lightly. If you choose to do it, make sure that you do it right by choosing a rebrand apartment marketing company that adheres to these guidelines.

The Benefits of a Well Timed and Executed Rebrand

No matter how much time and energy you put into the creation of your initial multifamily residential brand, there will inevitably come a time when it no longer delivers the desired results. As times, audiences, and marketplaces continue to evolve and change, brands must generally keep pace or place themselves at risk being left behind.

As reported on the digital publication of Entrepreneur Magazine, successful organizations generally tend to retool their brand and corporate identities once every 7 to 12 years. Although rebranding is a risky venture that requires abandoning all of the brand equity that you have previously accumulated, the value of an effective rebrand simply cannot be underestimated.

Entrepreneur highlights McDonald’s, Apple, Pepsi, Shell, and Twix, as just a few examples of brands that have benefited greatly from one or more comprehensive overhauls. But, of course, your company’s chances of a successful rebrand has everything to do with your reasons for beginning the rebranding process in the first place.

Key Occasions for a Rebrand

In addition to simply falling out of step with the times, companies may want to consider a rebrand during periods of transition or to improve their general position in the marketplace. Here are just a few situations that may require a multifamily residential business to rebrand apartments. 

  • Capital Improvements – A remodel of your apartment complex may necessitate a similar remodel of your apartment complex brand.  
  • New Ownership – Anyone who acquires a new apartment property will want to consider rebranding that property in order to bring it in line with your core values and image as well as any other properties that you already own.
  • Damage Control – If the online reviews and/or general public reputation of your apartment complex are poor, you may be able to start anew with an effective company rebrand.  

Elements to Consider When Rebranding

One you have decided to rebrand, you shouldn’t shy away from dramatic change or opt for lukewarm half measures. Here are just a few tips that can separate a smooth and effective rebrand from one that ends in disaster:

  • Tailor Your Rebrand to Your Target Audience – Conduct in-depth research to gain accurate information about local demographics and typical rental behavior in the vicinity of your apartment complex. A rebrand can also provide an ideal opportunity to expand or shift your existing audience base.
  • Capitalize on the Distinct Personality of Your Apartment Complex –This tip is particularly useful to drive rebranding efforts for recently renovated properties. Because a company brand should always reflect the unique value prospects that that company presents, your apartment brand should encapsulate the ways in which your complex goes above and beyond in areas such as amenities, staff, special events, and surrounding environment.
  • Communicate Your Brand Change – To give your apartment rebrand every chance of achieving success, it is absolutely vital to work in partnership with company stakeholders and ensure that all service partners fully understand both the changes that you have made and the reasons that you have made them. Furthermore, you must adequately promote your new brand, driving your new image home for both existing and future customers.    
  • Take Rapid and Full Possession of Your New Brand – Embrace your new brand and begin to build a better reputation as soon as possible. Develop a comprehensive and detailed marketing plan that includes both onsite and offsite campaigns. Immediately alter existing advertising efforts to reflect your rebranding efforts. For example, if you have a new name, logo, slogan, and/or jingle, its time to use them. Make sure that all promotional materials, from commercial spots in the digital or conventional media to business cards and company email signatures, reflect the key branding changes that you have made.

To Learn More

For more information about rebranding your apartment complex or effective multifamily residential brand management in general, contact a Bigeye representative today.

As a leading rebrand apartment marketing agency, we have the knowledge and skill that it takes to navigate every phase of the rebranding process with exceptional creativity and a dedication to innovation.

Categories
Active Adult & Senior Living Multi-Family Real Estate Student Housing

The best creative agencies for apartments have developed considerable expertise in the identification, analysis, and prediction of consumer activities through the drafting and use of customer journey maps.

What is a Customer Journey Map?

In much the same way that a geographic map displays specific details of a certain tract of land, a customer journey map provides a visual representation of the unique course that a customer or potential customer takes as he or she interacts with a particular company. Because they allow for clear and easy visual study, customer journey maps are a great way to examine and predict the full spectrum of consumer behavior as a constantly evolving process.

The Value of Customer Journey Maps

As it charts the evolution of a consumer’s relationship with your company, a customer journey map offers a range of unique insights into his or her wants, needs, likes, and aversions. Furthermore, by mapping out the different contact points in a customer’s relationship with your company, you can develop more efficient motivational strategies to better meet your own goals (driving online traffic, boosting rental conversions, etc.).

While your potential level of control at any given consumer contact point may vary dramatically, the customer journey map clearly shows the ways in which all consumer interactions with your company work together and exert a profound influence upon one another.

The most important and beneficial characteristic of a customer journey map is the fact that it presents information squarely from the point-of-view of the consumer. Therefore, when planning a customer journey map, it is absolutely vital to assume the consumer’s perspective and, in the words of prominent Dallas multifamily marketing professional Misty Sanford, think “from the outside in.”

In an article for the leading independent multifamily industry networking group Multifamily Insiders, Sanford gives several tips for ensuring that your customer journey map accurately reflects your customer’s experience and, thereby, delivers the maximum benefit to you. She recommends beginning by asking and answering the following questions:

  • What are customers doing at each stage of the journey? (What action are they performing?)
  • How are consumers feeling at each stage of the journey? (Are their emotions motivating them to continue, and if so, why?)
  • What questions do customers have during each stage of the journey? (Will these questions stop/hinder them from continuing or compel them to continue?)
  • What other elements might be stopping or hindering the customer journey? (These elements might range from apartment unit cost and/or availability to technical issues with your website and/or social media pages.)

The Customer Journey of the Typical Apartment Renter

Writing for Exchange (the official online publication of the Chartered Institute of Marketing), reporter Rob Coston stresses the supreme importance of the following stages, phases, or contact points of the customer journey:

  • Awareness – When and how the customer first becomes familiar with a particular brand.
  • Consideration – When and how the customer begins to weigh the value of a particular consumer option.
  • Purchase – In the multifamily residential sector, this typically involves the signing of a rental agreement or lease.
  • Retention – Following the initial purchase, companies can seek customer retention through a wide range of initiatives.
  • Advocacy – When and how the customer shares opinions about a particular brand and its product/services. Can be either positive or negative.

Organizations with a specific focus on apartment rental have added other key customer journey stages including “rental application,” “move-in,” and “acclimation to apartment.” Each of these stages may involve multiple points of contact with multiple representatives of the chosen apartment complex, and some may take an extended period of time to accomplish. The acclamation stage, for example, begins when all of a renter’s belongings have been moved into their new apartment unit, but may continue for a while as that renter unpacks boxes, arranges furniture, sets up/transfers utilities, and shops for needed or wanted home items.

For More Information

If you’re looking for the best creative agency for apartment developers or the best creative agency for multifamily residential property owners, contact a skilled and knowledgeable Bigeye representative today. Someone is standing by to answer any questions that you might have about customer journey mapping or other key digital or conventional marketing techniques.

Categories
Media & Analytics Multi-Family Real Estate

You already recognize the power of Instagram to reach out to renters, but are you making the most of your Instagram multifamily marketing efforts?

In today’s marketing environment, the incredible potential of Instagram cannot be denied. In fact, according to the independent social media analytics company Hootsuite, 7.7 billion people (a full eighth of the total global population) now have Instagram accounts.

Even better, Intstagram is particularly effective at reaching key marketing demographics. Analytics data shows that 71% of Instagram users around the world are 34 years old or younger. Furthermore, Instagram use is at its highest (60%) among individuals who make more than $100,000 a year.

So how can you use Instagram in the rental property sector to maximize your multifamily marketing outreach? Well, in today’s competitive market, it’s simply not enough to create and maintain a standard company Instagram page.

If you want to tap into the full potential of Instagram, you need to educate yourself on what makes this popular social media site truly unique. Here are just a few multifamily marketing strategies that will optimize your Instagram presence.

1. Make Strategic Use of Hashtags

Although hashtags have become prevalent across the broad spectrum of social media, Instagram has built hashtags directly into the basic search functions of the site. In other words, hashtags are just as important as keywords when it comes to driving consumer traffic for marketing purposes.

By choosing your hashtags carefully, you can reach out to the Instagram users who are most likely to help you reach your lease-up goals. Precise location hashtags, for example #parkslopebrooklynapartments, can help neighborhood-conscious apartment hunters find your listings with ease.

Instagram is also uniquely positioned to help you capitalize on non-industry hashtags that are already trending. By piggybacking on extremely popular hashtags such as #tbt and #nofilter you can extend your reach into a whole new market.

2. Regram Relevant Posts from Others 

Unlike its cousins Facebook and Twitter, Instagram doesn’t readily support reposting or sharing the content of other users. In fact, a preponderance of multifamily housing providers don’t even know that Instagram reposting is possible. 

But with the help of third-party digital applications such as Websta and Repost, you can gain a considerable advantage over your competitors by regramming the relevant content of other Instagram users. This strategy can help you capitalize on the perceived authenticity that goes hand in hand with user-generated content (UGC).

In the realm of multifamily marketing, effective UGC might include a photograph of existing residents enjoying the apartment complex pool on a sunny day. Marketers can maximize the outreach of their UGC campaign by uniting it under a creative branded hashtag and encouraging residents to use this hashtag when posting content that relates to their living environment/lifestyle.

3. Use the Instagram Stories Feature

Introduced in 2016 to compete with a similar feature on Snapchat, Instagram Stories is an exceptional way to present time-sensitive content. Briefly described, Instagram Stories allows marketers to gather a number of images and video clips into a single piece of multifaceted content that will delete automatically after 24 hours.

Like the reposting of Instagram content, the use of the Instagram Stories feature is woefully underused by multifamily marketers, providing another great opportunity for you to get a significant jump on the competition. The Instagram Stories format offers an exceptional way to frame in-depth and timely information.

Consider using it to tell the story of ongoing structural renovations or present the highlights of an open house or a special event for residents. To promote your organization itself and its exceptional team members, you can use Instagram Stories to post a “behind the scenes” peek at the daily activities of a top property manager, leasing agent, or administrative executive.

4. Change Your Bio Link to Direct Traffic

While other leading social media sites allow users to post unlimited clickable links, Instagram restricts users to a single clickable link within the biography section of their profile. This may work great when it comes to keeping visitors on Instagram for longer periods of time, but it makes marketing on the site exceptionally difficult.

Wise marketers, however, can get around this clickable link conundrum by frequently changing their Instagram bio link to lead visitors to the most important promotions of the day. This strategy can really set you apart from competitors who have adopted a “set it and forget it” bio link approach that simply sends visitors to a generic homepage, landing page, or “about us” page.

Multifamily marketers can post pictures of vacant apartments on their main Instagram page after changing their bio link to an official website URL dedicated to that particular apartment. If you choose to pursue this strategy, just be sure to include a statement such as  “click the link in our bio to learn more” next to the pictures that you post.

5. Pay Close Attention to the Brands Your Followers Follow

To create marketing content that will truly resonate with your audience, you need to tailor it after the content that they already love. To discover the other brands and organizations that your Instagram followers follow, begin by selecting one of your followers and clicking on the “following” count of that follower. From there, you can sort through the different accounts that he or she follows concentrating solely on brands and organizations.

Contact Bigeye to learn more

Bigeye is taking digital marketing into the future with innovative social media strategies that have proven to drive conversions. If you’re ready to push your multifamily marketing efforts forward, contact us.