Marketing Is Now Smarter with Business Intelligence

Business intelligence sounds like something out of a spy movie.  Throw in a few fancy gadgets and an alpha male protagonist, and it could be the premise for the next James Bond flick.  In actuality, the practices associated with business intelligence may not, at least on the surface level, be as glamorous as the plot of Skyfall.  But, with effective business intelligence practices, companies can make strategic decisions that result in savings of thousands or even millions of dollars over time… and THAT sounds pretty glamorous, now doesn’t it?  The folks at our Florida advertising agency think so!

First of all, let’s talk about what business intelligence actually means.  According to Wikipedia, business intelligence is “a set of theories, methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information for business purposes.”  Put in plain English, that means using data to make factually based business decisions.

It often surprises me how many business owners neglect to put business intelligence at the core of otherwise sophisticated marketing strategies.  They’ll hire marketers to spend thousands of dollars on campaigns, only to find themselves on the losing end of a major marketing push because the marketing team didn’t take the time to assess the ways in which people interact with their brands.

Successful companies analyze business intelligence at both micro and macro levels.  On a micro level, analysts can pinpoint exactly what steps an individual used to make a purchase, from that person’s first impression to what drove his or her impulse to make a purchase.

On a larger level, business intelligence analysts can explain trends across time.  Why do sales suddenly spike at a particular department store during the fall?  What will the financial standing of the company be in a decade?  This kind of information helps businesses executives make smart choices about where to allocate resources, and where to pull the plug.

Of course, business intelligence practices almost always hinge on the quality of the data.  How can business owners be sure they’re capturing the correct data about the correct consumers and practices?  In some cases, this comprises an entire subfield of business intelligence.  After all, it’s worthless for a company to have a lot of information about the wrong type of consumer.

So how can a team of executives gain business intelligence insights?  Typically, marketers collect and store this information through a mix of spreadsheets, reporting software, digital dashboards and other systems.  These tools range from simple to complex, and offer insights into a range of information about user behavior.  Sometimes this extends into internal practices as well.

The business intelligence field is vast, and there’s always a new way to approach the data.  But, a strong team of strategists on your side can help you sift through the junk, in order to find the information you need.

Sophisticated business intelligence practices can help a marketing team design a digital strategy that helps the business reach out directly to a target group, in ways that emphasize the ways in which those individuals consume. However, it takes significant skill to be able to effectively gauge and predict the outcome of campaigns based on business intelligence data.  If you’re struggling with how to help boost your bottom line using business intelligence insights, the team at our Florida advertising agency has a few ideas to help your organization thrive!  We do this for companies and organizations all over the country, let us help yours.

A Face(book) only a mother could love: How social are moms?

When Facebook first began, it was a tool for students to connect with one another, typically within a limited age range of about 20-30.  Later, when Zuckerberg opened up the Facebook forum to people of all ages, more people learned about the value of reaching out to one another using what is now the world’s largest social network.  What was once seen as cool and limited to a select group of people who were “in the know” became open to everyone.  A college student would cringe to open up his friend requests to see, smiling back at him, an image of his own mother.
But these days, it’s the norm for mothers of all types to connect with their children and with other moms using Facebook, Twitter and other popular social networks.  As women are seeing the benefits of technology, more of them are also investing in tablets and smart phones, which provide ways for them to stay connected.

Facebook is a revolutionary tool for mothers, who often post pictures of their children and families to share with friends.  In fact, many young mothers make their living from blogging and working remotely in social fields, as doing so allows them the flexibility to stay home with their children while still allowing them to earn a living.  Older mothers have found the value of using Facebook to help them stay connected to business contacts.

[quote]For advertisers, moms are a highly coveted demographic, as they are often the ones who have the power to make purchasing decisions for items such as diaper brands, video games, and children’s cereals, among other things.  [/quote]It seems like a no-brainer that these mothers would engage in significant social sharing activity – through social networking sites, they stay connected.

At a recent BlogHer conference sponsored by a number of mommy-friendly companies like Diet Pepsi and Johnson & Johnson, hundreds of moms got together to discuss trends in social media and digital networking.  These aren’t your traditional soccer moms – many of these moms were urban professionals who make a living in the digital media industry, networking to reach out to other moms to create and maintain a community.

Sites like Babble.com cater to what they call “a new generation of parents,” writing articles with titles like “18 Ways to Keep Yourself Feeling Sexy During a Dry Spell.”  In essence, this ain’t your mama’s website…. Except actually, it is!

So, back to the core question – how social are moms?  In a word, incredibly.  Neilsen reports that moms are some of the biggest influencers out there, and use social media to stay connected to one another.  They are:

– 81 percent more likely to become a fan of or follow a brand online

– 86 percent more likely to post a status update

– 84 percent more likely to comment or post content than the general population.

Of course, there may be demographic shifts due to the age of the parent, location, household income and a host of other factors.  But, the mother of one four-year-old I know has hundreds of connections on LinkedIn, due at least partially due to her propensity to use LinkedIn as a networking tool to help her grow her small business.

As social media continues to grow and expand, so too will the ways in which mothers reach out to one another through social media.

To learn more about how you can market to moms in order to create brand preference and instill brand loyalty, check out our Florida marketing agency’s recent whitepaper on marketing to moms, which discusses strategies for segmentation, creating appeals and assessing your own brand to determine the right moms for your business.

Are you a socially savvy mom? Connect with us on Facebook!

Hotel turns traditional hotel marketing strategy upside down

“Where are you staying?” It’s a surmising question, in the same vein as “Who are you listening to right now?” or “What’s your favorite restaurant?”  For inquisitive trend conscious types, finding out a person’s hotel lodging preference is the equivalent of a dog sniffing another dog’s butt. The answer provides insight into that person’s character.
Stay at an affordable hotel, maybe you’re frugal; a centrally located hotel, you’re a tourist; a reliable chain, you’re unadventurous; traditional white linen, you’re stodgy; and so on, and so forth. Successful hotels in competitive markets know that the key to thriving is picking an angle and sticking with it; a hotel can’t hope to be everything to everyone, but if it can successfully emulate the preferences of a particular social set, it can wrangle loyal repeat customers. Herein lies the key to hotel marketing.

Expect the Unexpected

Hotelier Andre Balazs has unapologetically led the way on this front with his Standard Hotel properties. The Standard Hotel motto, “expect the unexpected,” eschews tradition and replaces it with anything bold and brash.  Balazs’ decision to focus on the uber trendy is bold and brash in and of itself. It’s a polarizing marketing strategy, but the recent advent of a fifth Standard location in New York City’s East Village –the other four are located in New York City’s Meatpacking District, Miami’s South Beach and Los Angeles—indicates it’s more than working.

A number of The Standard’s ad campaigns have fallen under intense public and media scrutiny for being too controversial. The most recent, titled How To be Politically Incorrect, features a series of photos by Australian artist Erwin Wurm. One such photo captures a woman urinating on a hotel room floor.  Not something you’d see from a Four Seasons.  And, Balazs has employed the structures themselves to act as built-in campaigns. For instance, floor-to-ceiling windows at The Standard High Line ensure that unabashed guests have the option of flaunting their naughty bits to street level passersby.

The point is, playing on an individual’s desire to be exactly that; an individual, is one of the most important strategies a hotel can employ if it hopes to keep that “No Vacancy” sign lit. It’s branding 101. [quote]Make sure your client knows exactly what he / she can expect from you and deliver, deliver, deliver.[/quote]

Location, location, location

Equally important for expanding hotels like The Standard is location awareness and understanding that location plays an important role in determining how to connect to a desired audience. While reckless exhibitionism may work for The Standards in New York and Los Angeles, the Florida extension is decidedly more even-tempered. A relaxed spa atmosphere is its primary selling point.

Florida Advertising Agencies

Florida advertising agencies astutely aware of the geographic benefits and limitations of the Sunshine State have the unique challenge of helping hotels with multiple locations, like The Standard, stay linearly on brand. What’s good for the goose isn’t always good for the gander, but sending a mixed message is equally damning. The trick is to finesse— to up play or downplay various aspects of a hotel’s branding nuances, depending on specific location, while still maintaining an underlying intended message. So, it’s choosing an audience and boning up on what works in various part of the world that can help a hotel prosper.

Looking for more creative strategies? Contact us today to help us develop your game plan!

Teamwork is an essential part in marketing communication

Marketing can be defined as all the different activities that are involved in making products available to satisfy the needs of the customers, while at the same time generating profits for the manufacturers and distributors. It is a complex process and it involves the following:

  • Designing a product that meets customer specifications which many need the use of marketing research to determine what the customers needs.
  • Promoting the products so that people may get to know the product through marketing communications and Advertising.
  • Setting the price and making the product available to the population through vending outlets.

Marketing communications can be described as the communication that is used in the promotion phase of the product. It is the communication between the marketing division or the marketing efforts of a company and the market and it is usually geared towards the promotion of the product. Marketing communication can usually be handled in-house, or can be sub contracted to a marketing agency.

The people in the marketing communication sector that are involved with advertising, branding, direct marketing to customers, graphic design of product and product containers, packaging, sales and sales promotion.

They are generally involved with creating and delivering messages to the public in an attempt to move them to develop an affinity with the company and to buy the products of the company. They are usually known as marketing communicators, and it is more usual than not a team effort, than the work of a single individual.

This can either mean having a team of people to work in these different processes or taking on one marketing agency that does this, or coordinating the efforts of different specialized agencies like Graphic design agencies, Ad Agencies and market research agencies.

Marketing communication can be said to be divided into 5 stages from the time the message is conceived and delivered to the time the messages is received and then possible action taken by the receiver to change him from the receiver of a marketing message to a consumer.

The stages in the process are:

  • Sender – which represents the marketing team that delivers an idea to the marketing communication team
  • Encoding- represents the part of the process where the communicator takes the message and transforms it into eye catching or step changing visual adverts or tunes or a mixture of all as in audio visual ads
  • Transmission – which represents the stage where the messages are transmitted through radio, tv the internet and any other device chosen by the company
  • Decoding- represents the stage when the consumer receives the image and decodes it; usually it has to do with thinking in the pattern that the marketer wants them to think
  • Receiver-the message is now with the received by the target audience and the receiver can then make a decision to respond and buy, take the subscription or develop a way of thinking as desired.

Therefore, from the processes above it can be seen that teamwork is essential in marketing communication as the process will be almost impossible for a single individual to create and deliver successfully alone.

In general, the people who develop the ideas and strategies in marketing research are usually analysts, and those that take the results of these ideas and recommendations to create a new product are usually different from those that will also use these same ideas to create advertising for the product.

[quote] Without a clear idea of what the company goals are, or the kind quality of the product and who they are trying to reach, marketing communicators will not be able to create and transmit a convincing message to the consumers. Therefore teamwork is very much essential to the success of any marketing campaign. [/quote]

A marketing campaign team will usually involve people from account planning, account management, creative talent production, media departments and specialist in TV ads, radio ads, billboard advertisers as well as internet and social media advertisers.

All these people need to be managed and they need to work with each other.  Without a collective team spirit, and coordination it will be a chaotic situation and so the marketing communication team has to work with coordinating these heads and assigning tasks to each individual so that the team works flawlessly and delivers the end products as required.

Good coordination of the team will usually lead to convincing messages being sent to the consumer which will ultimately end in making sales and to convert the receiver of the messages to a client.

Looking for a comprehensive partnership with an agency who understands the importance of teamwork in marketing communication? Contact us today to build your synergistic strategy!