Investing in Your Resident Retention Efforts To Reduce Turnover

While the majority of apartment complex owners understand the importance of reaching out to a targeted consumer demographic in order to fill vacancies, far fewer place enough emphasis on avoiding vacancies by effectively marketing to existing residents.

Financial and business experts agree that keeping current tenants in place is one of the best ways for apartment complex owners to build long-term value and boost overall ROI. Citing market information from Forbes Magazine, the National Apartment Association discusses many reasons that this holds true.

For example, attracting new residents often requires the delivery of contract signing bonuses, initial rent discounts, and other marketing tactics that can significantly damage your bottom line. By retaining your existing tenants, you can not only avoid these profit-destroying offers, but also eliminate costly vacancies and foster a climate of ongoing community satisfaction and togetherness. 

Key tips to keep residents engaged and avoid costly turnovers

So what measures can you take to increase tenant retention? Here are just a few key marketing tips.

1. Show Sincere Appreciation with a Gift

The value of saying “thank you” far exceeds the monetary price of a small seasonal gift or renewal bonus. Consider showing your appreciation for loyal residents with a gift card for a local shop, restaurant, or coffee shop. This can go an incredibly long way when it comes to fostering a positive community environment, increasing overall tenant satisfaction, and reducing your turnover rates.

Although more costly than a gift card, apartment upgrades, such as a new carpet or a fresh coat of paint, will also increase your overall property value, making them gifts that truly keep giving. The property video tour app Real NYC suggests thinking outside of the box with gift ideas like making a donation to a worthy charity in a resident’s name. Just be sure that you are tailoring your gifts to meet the specific wants, needs, and values of your customer base.

2. Keep Residents Informed

From distributing regular newsletters to sending text messages, there are countless ways to reach out to your tenant community with pertinent information. Discover your residents’ preferred channels of communication and keep them informed of matters of importance that relate to the property and its surrounding areas.

Residents who feel that they are kept “in the loop” by a fully transparent real estate company are generally far more comfortable in their living environments. You can further the retention marketing potential of your resident communiqués by ensuring that your messaging remains consistent with the defining values of your organization and brand.

3. Build a Sense of Community

In the words of the property management software company AppFolio, “a true sense of community can really keep residents around.” Help your tenants feel as though they belong in your apartment complex by hosting appropriate resident activities and/or appreciation events.

Holiday parties, donut breakfasts, and fun “how-to” classes are just a few ideas of on-site gatherings that can generate a true sense of togetherness and mutual appreciation. Consider welcoming new residents with social “meet-and-greets.”

Get professional guidance

For more information about the importance of resident retention and for assistance with resident marketing and resident advertising in general, wise apartment complex owners will secure the services of experts in these fields. An incredibly innovative multifamily marketing agency, Bigeye has the knowledge and skill necessary to keep residents happy and dramatically slash those dreaded turnover rates!

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